Cancellation Policy
At FOXBOX, we understand that circumstances may occasionally necessitate the cancellation of an order. We aim to facilitate this process smoothly for our valued customers. Please take a moment to acquaint yourself with our Cancellation Policy outlined below.
1. Cancellation Eligibility
Customers may request the cancellation of an order if it meets the following criteria:
a. The order has not yet been processed for shipping.
b. The request for cancellation is made within 24 hours of order placement.
Please note that customized or personalized items may not be eligible for cancellation once the production process has commenced.
2. Cancellation Process
To request the cancellation of an eligible order, please follow these steps:
a. Contact our Customer Support Team as soon as possible via
Email: info@foxbox.in
Phone number : +91 9928170037
b. Provide your order number and pertinent details to assist us in locating your order promptly.
c. Our team will review your request and confirm the eligibility of your order for cancellation.
3. Refund Process
a. If your order is eligible for cancellation, we will initiate the refund process within 7-10 business days.
b. Refunds will be issued using the original payment method used for the order.
c. Please allow 7-14 days for the refunded amount to reflect in your account,
Thank you for choosing FOXBOX.