Return Policy
At FOXBOX , we are dedicated to providing you with the finest quality jewellery and an exceptional shopping experience. We understand the significance of your purchase and strive to ensure that you receive your order in perfect condition. We do not offer returns on any purchased products. However, we do provide exchanges in the following situations.
Exchange Only Policy:
- Damage: If you receive a damaged product, please contact us within 24hrs of receiving the order. We will arrange for a direct conversation to assess the damage and facilitate an
exchange. Wrong Product: In the event that you receive an incorrect product, we will promptly address the issue and arrange for an exchange.
Video Unboxing Requirement:
To ensure transparency and accountability, we request all customers to record an unboxing video upon receiving their order. This video will serve as a visual record of the condition in which the item(s) were received.
Quality Assurance:
Rest assured, every piece of jewellery undergoes rigorous quality checks before it is carefully packaged and dispatched. Our team is committed to ensuring that you receive a flawless product.
Damaged Product Protocol:
In the unlikely event that you receive a damaged product, our team will contact you directly to discuss the issue and arrange for the necessary steps to facilitate an exchange.
Exchange Process:
Contact Customer Support: If you receive a damaged item or the wrong product, please contact our customer support team at below mention email/phone no. within 24 hours of receiving your order. Provide your order number and details of the issue.
Email: info@foxbox.in
Phone no: +91 9928170037
- Submit Video Unboxing: Kindly submit the unboxing video to the same email address, clearly indicating your order number.
- Assessment and Verification: Our team will review the provided information and video to verify the claim.
- Exchange Authorization: Upon approval, we will provide you with an exchange authorization (EA) number and detailed instructions for returning the damaged or incorrect item.
- Secure Packaging: Ensure that the item is securely packaged to prevent further damage during transit. Please include the EA number in your return package.
- Shipping: You are responsible for the shipping costs associated with the return. We recommend using a trackable and insured shipping method.
- Examination: Once we receive the returned item, our quality control team will examine it to validate the claim.
- Expedited Exchange: If the claim is verified, we will expedite the exchange process, ensuring you receive the correct, undamaged product as soon as possible.
Questions or Concerns:
If you have any questions or concerns regarding our exchange policy or require assistance with an exchange, please do not hesitate to contact our dedicated customer support team. We are here to ensure your complete satisfaction.
Phone no: +91 9928170037
Thank you for choosing FOXBOX. We appreciate your trust in us and look forward to serving you again in the future.